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Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Krishna Watch Company – Exchange Policy

Please note: We do not accept returns. Exchanges are available only under specific conditions.

Thank you for shopping with Krishna Watch Company (www.krishnawatch.com).
Your satisfaction is our top priority. Please read our exchange policy carefully before making a request.

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Exchange Eligibility

If you receive a damaged, defective, or incorrect product, or find missing accessories, please notify our support team within 24 hours of receiving your package.

To initiate an exchange, kindly provide:

• Original invoice
• Warranty card
• All original documentation and packaging
• Unboxing video clearly showing the package opening
• Product in unused, original condition — no scratches, dents, or marks
• Watch box and tags intact, with no alterations or adjustments made to the watch

Note: Smartwatches are not eligible for return or exchange.
For more details, please contact our Customer Loyalty Specialist.

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Damaged or Defective Products

• Notify our customer team within 2 days if you receive a damaged or defective product.
• If the outer delivery box appears completely damaged, please refuse delivery and inform our customer care team immediately.
• If a damaged shipment box is accepted by the customer, all associated shipping costs will be borne by the customer. Refunds (if applicable) will be issued after deducting these costs.
• Barcode tags must remain intact and unaltered. Any tampering will void the exchange request.

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Missing Products

• To claim missing items, you must record a complete unboxing video showing the shipping label and all four sides of the box, without any cuts or edits.
• Claims made without a valid video proof will not be accepted.

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Incorrect Shipping Address

• If an incorrect shipping address is provided, the customer will bear additional shipping or reshipping charges, even if the original order included free shipping.
• If your order is returned to us as undelivered, our team will contact you via email and phone to initiate the refund process.

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Order Cancellations

Cancellations are only accepted before the order has been shipped.

• Customer Cancellation:
  Email us at info@krishnawatch.com with your order ID or contact our team at +91 9897544049 (Mon–Sat, 11:00 AM – 7:00 PM IST).
  
  
• Company Cancellation:
  Krishna Watch Company reserves the right to cancel or refuse any order due to factors such as quantity limitations, pricing errors, suspected fraud, or other unforeseen issues. In such cases, you will be informed via email or phone.

Please Note:
If an order is cancelled after dispatch or refused upon delivery, a deduction of 5% of the billed value* will be applied before issuing any refund.

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Returns & Exchanges

• Products purchased during sales or promotions are not eligible for exchange unless received damaged or defective.
•  For damaged/defective items, please initiate an exchange request within 24 hours by sharing an unboxing video and product photos via our Exchange Request Page.
• Our logistics partner will arrange a pickup. The courier team will attempt collection twice; thereafter, the customer must return the item securely packed in tamper-proof packaging.
• Exchange approval takes approximately 7 business days after quality inspection.
• Refunds, if applicable, will be processed within 7–10 working days post quality verification.

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Contact Us

For any queries regarding our exchange policy, reach out to us at:
📧 info@krishnawatch.com
📞 +91 9897544049 (Mon–Sat, 11:00 AM – 7:00 PM IST)